Privacy Policy

Last updated: 8 July 2026

Wizcrete Concrete Pty Ltd ("Wizcrete", "we", "our", "us") is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy explains how we collect, use, store, and disclose your personal information when you visit our website at https://wizcrete.com.au or engage our services.

1. Who we are

Wizcrete Concrete Pty Ltd
Address: 1/776 Pacific Hwy, Gordon NSW 2072
Phone: 0414 878 788
Email: sales@wizcrete.com.au
Licence: 173183c

2. What information we collect

We may collect the following types of personal information:

• Contact details: your name, email address, phone number, and street address
• Project information: details about your concrete or resurfacing project, property access notes, and site photos (with your consent)
• Website usage data: pages visited, time spent, referral source, and browser type (via Google Analytics and server logs)
• Correspondence: any messages you send via our contact form, email, or phone calls

3. How we collect your information

We collect your information when you:

• Submit our online contact form or service quiz
• Email or call us directly
• Request a free quote or ebook download
• Engage Wizcrete to perform concrete works
• Browse our website (anonymised analytics data)

4. Why we collect your information

We use your personal information solely for:

• Responding to your enquiry or quote request
• Providing concrete services you have engaged us for
• Sending project-related communications (scheduling, invoices, updates)
• Improving our website and customer experience (analytics)
• Meeting our legal and regulatory obligations (record keeping, ABN reporting)

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Third-party services

We use trusted third-party services that may process your data on our behalf:

• Google Analytics — anonymised website traffic analysis
• YouTube (Google) — embedded video testimonials on our site
• Google Business Profile — customer reviews displayed on our site
• Email hosting — to receive and respond to your messages

Each of these providers has their own privacy policy and complies with applicable Australian privacy law.

6. Photo and video consent

We occasionally take photos and videos of completed projects for our portfolio, gallery, and marketing. We will always:

• Ask for your explicit consent before taking or using project photos
• Never publish identifying personal details alongside photos without permission
• Remove any photos upon your written request

7. Data storage and security

Your personal information is stored securely on Australian-based servers. We take reasonable steps to protect your data from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures include SSL encryption, secure server hosting, and restricted employee access.

8. How long we keep your information

We retain your personal information only as long as necessary to:

• Provide the services you requested
• Comply with legal obligations (e.g., tax records: 7 years)
• Resolve disputes or enforce our agreements

When no longer required, we securely destroy or de-identify your information.

9. Your rights

Under the Australian Privacy Principles, you have the right to:

• Access — request a copy of the personal information we hold about you
• Correction — ask us to update or correct inaccurate information
• Deletion — request we delete your personal information (subject to legal requirements)
• Opt-out — unsubscribe from any future marketing communications at any time

To exercise any of these rights, contact us at sales@wizcrete.com.au or call 0414 878 788.

10. Cookies

Our website uses minimal cookies for essential functionality and Google Analytics. You can disable cookies in your browser settings. No personally identifying data is stored in cookies.

11. Complaints

If you believe we have breached your privacy rights, please contact us directly so we can resolve the issue. If you are unsatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

12. Changes to this policy

We may update this policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review it periodically.

Contact us

Wizcrete Concrete Pty Ltd
1/776 Pacific Hwy, Gordon NSW 2072
📞 0414 878 788
✉️ sales@wizcrete.com.au